Emergency: Contact local emergency services first
Support: support@solarlink.tech
1. Safe platform use
Keep important workflows in SolarLink
Use SolarLink’s booking, cancellation, notification, and support workflows wherever
possible so there is a clear record of what happened. Accurate in-app history supports
safety review, dispute handling, and abuse prevention.
2. Before work begins
Review identity, profile details, and booking context
- Review profile information, ratings, and service details before confirming work.
- Use normal physical-world judgment before giving anyone access to a site or home.
- Be cautious if another user pressures you to move a protected workflow off-platform.
3. Reporting abuse or fraud
What to report immediately
- Threats, harassment, discrimination, or intimidation.
- Identity misrepresentation or suspicious verification claims.
- Fraudulent pricing, forged evidence, or misuse of attachments or contact details.
- Attempts to bypass payment, booking, or safety controls through deceptive conduct.
4. Disputes and evidence
How to help support investigate
Include the job number, names involved, a short timeline, screenshots, quoted pricing,
service-record evidence, and a clear explanation of what happened. Better evidence
leads to faster and more accurate review.
5. Emergencies
Emergency response limitation
SolarLink support is not an emergency-response provider. If anyone is in immediate
danger or a crime may be in progress, contact local emergency services first and use
SolarLink support afterward for platform follow-up.
