1. Support channels
How to contact SolarLink
For account, booking, technical, safety, or dispute-related questions, contact SolarLink at support@solarlink.tech. Include the job number, account email, and enough detail for triage.
SolarLink
Support Center
2. What to include
Information that helps us resolve issues faster
- Job number or booking identifier.
- Short summary of the issue and what resolution you need.
- Screenshots, error messages, or time and date details when relevant.
- The account email address or phone number associated with the issue.
3. Common support topics
Typical requests
- Account access, login, and password-reset questions.
- Job creation, direct requests, status changes, and notification issues.
- Disputes, cancellations, pricing disagreements, and conduct concerns.
- Bug reports, attachment issues, or app-performance problems.
4. Safety issues
Where to send urgent conduct concerns
Threats, harassment, fraud, and urgent conduct concerns should be sent to support with the subject line “Trust & Safety” or reviewed through the public Trust & Safety page.